Shipping policy
Shipping Policy
At SOVIX, we're committed to getting your order to you as quickly and safely as possible.
Order Processing
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Shipping times are estimates and may vary during busy periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
Delays
While we aim to deliver on time, delays caused by couriers, customs, weather, or peak seasons are outside our control. We appreciate your patience if this happens.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We cannot guarantee changes once an order has been processed.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact our support team at sovix0001@gmail.com 07383323766
This version is concise, professional, and suitable for a Shopify product store. You can adjust the shipping times if your supplier or fulfillment service uses different delivery estimates.